Call Centre Agent
in Scotland is
£28,600

Per Year

Per MonthPer WeekPer DayPer Hour

TASKS

• Answer incoming calls from customers seeking assistance, information, or support..
• Make outbound calls to follow up on customer inquiries, conduct surveys, or provide updates..
• Address customer concerns, troubleshoot problems, and provide effective solutions..
• Acquire and maintain comprehensive knowledge of products or services to assist customers effectively..
• Enter and update customer information in databases or customer relationship management (CRM) systems..
• Engage with customers through various communication channels, such as phone calls, emails, and online chat..
• Adhere to established call scripts or guidelines to maintain consistency and professionalism..
• Identify opportunities to promote additional products or services based on customer needs..
• Record and document customer interactions, inquiries, and resolutions accurately..
• Focus on providing excellent customer service to enhance customer satisfaction and loyalty..